This insight brief explores how over 9 in 10 global shoppers abandon their carts due to unavailable delivery options. It highlights regional differences, with Asia, Canada, Europe, and Latin America showing the highest rates. Businesses must offer flexible delivery options, clear shipping policies, and tailored marketing to reduce cart abandonment.
The insight brief examines global delivery preferences, revealing a strong preference for home delivery, especially in Latin America and Africa. Europe favors parcel lockers and local pickups. Businesses should tailor delivery options to regional preferences, invest in flexible methods, and highlight convenience and security to better engage customers.
This insight brief explores global delivery preferences, highlighting that 61% of shoppers want free next-day delivery, 62% prioritize delivery transparency, and 67% value next-day delivery. Regional variations show higher demands for speed in Asia and the Middle East and a focus on transparency in Australia and the UK.
The insight brief highlights the importance of end-to-end delivery tracking in online shopping. It shows that tracking is crucial for various purchase types, especially international and high-value items. Retailers can leverage this by emphasizing reliable tracking in marketing, content, and customer guidance to enhance satisfaction and drive sales.
The insight brief examines key issues in online shopping, such as product availability, site usability, return costs, payment options, customer support, and delivery concerns. It offers actionable insights for e-commerce, retailers, and consumer brands to enhance user experience, streamline processes, and improve customer satisfaction to boost sales.
This insight brief analyzes key factors influencing online shopping decisions. Free delivery, faster delivery, and free returns are top priorities. Secure payments, quality images, and customer service also matter. E-commerce brands should focus on these areas to meet shopper expectations, improve satisfaction, and drive sales.
This insight brief examines the gap between actual response times to negative reviews and shopper expectations. It highlights significant shortfalls in response times, particularly within minutes and hours. The brief offers actionable strategies for e-commerce, retailers, and consumer brands to improve customer service, content creation, and guide shoppers towards purchases.
Consumers show varying levels of engagement with product reviews and social content. Many are willing to share opinions when prompted, and a significant portion leave reviews or social posts for a quarter of their purchases. Brands should leverage this openness to enhance user-generated content campaigns and influence purchasing decisions.
The insight brief reveals that review request emails and text messages are the most preferred channels for post-purchase brand outreach among shoppers. It emphasizes the importance of personalized, direct communication to encourage customer feedback, highlighting opportunities for businesses to enhance engagement and foster stronger connections through preferred communication methods.
The insight brief reveals that nearly half of online shoppers prefer reading to writing reviews, though many are willing to share opinions when asked. It suggests e-commerce platforms encourage review submissions and engagement, highlighting the importance of user-generated content in guiding consumers towards informed purchasing decisions and enhancing the shopping experience.