More than three in four (76%) shoppers prefer to received their delivery at home

How Do Delivery Preferences Vary Across Regions?

freddie.benjaminShopper Path To Purchase

The insight brief examines global delivery preferences, revealing a strong preference for home delivery, especially in Latin America and Africa. Europe favors parcel lockers and local pickups. Businesses should tailor delivery options to regional preferences, invest in flexible methods, and highlight convenience and security to better engage customers.

More than two in three (67%) shoppers agree that next day delivery is important

Is Next-Day Delivery More Important Than Knowing When Your Package Will Arrive?

freddie.benjaminShopper Path To Purchase

This insight brief explores global delivery preferences, highlighting that 61% of shoppers want free next-day delivery, 62% prioritize delivery transparency, and 67% value next-day delivery. Regional variations show higher demands for speed in Asia and the Middle East and a focus on transparency in Australia and the UK.

Globally, shoppers strongly prefer to track delivery for all purchases

How Important is End-to-End Delivery Tracking for Online Shoppers?

freddie.benjaminShopper Path To Purchase

The insight brief highlights the importance of end-to-end delivery tracking in online shopping. It shows that tracking is crucial for various purchase types, especially international and high-value items. Retailers can leverage this by emphasizing reliable tracking in marketing, content, and customer guidance to enhance satisfaction and drive sales.

Globally, more than half (52%) of shoppers are frustrated by high delivery costs

What are Shoppers’ biggest complaints with the online shopping experience?

freddie.benjaminShopper Path To Purchase

The insight brief examines key issues in online shopping, such as product availability, site usability, return costs, payment options, customer support, and delivery concerns. It offers actionable insights for e-commerce, retailers, and consumer brands to enhance user experience, streamline processes, and improve customer satisfaction to boost sales.

Delivery (65%) and Returns (40%) play a key role in influencing shopper decision

What Factors within Online Shopping Experience Influence Purchase Decisions?

freddie.benjaminShopper Path To Purchase

This insight brief analyzes key factors influencing online shopping decisions. Free delivery, faster delivery, and free returns are top priorities. Secure payments, quality images, and customer service also matter. E-commerce brands should focus on these areas to meet shopper expectations, improve satisfaction, and drive sales.

Actual response times to shopper negative reviews fall significantly short of expectations, with only 6% of responses being made within minutes compared to the expected 60%.

How Do Actual Response Times to Negative Reviews Compare to Shopper Expectations?

freddie.benjaminShopper Path To Purchase

This insight brief examines the gap between actual response times to negative reviews and shopper expectations. It highlights significant shortfalls in response times, particularly within minutes and hours. The brief offers actionable strategies for e-commerce, retailers, and consumer brands to improve customer service, content creation, and guide shoppers towards purchases.

How Do Shoppers Engage with Product Reviews and Brand Requests for Social Content?

freddie.benjaminShopper Path To Purchase

Consumers show varying levels of engagement with product reviews and social content. Many are willing to share opinions when prompted, and a significant portion leave reviews or social posts for a quarter of their purchases. Brands should leverage this openness to enhance user-generated content campaigns and influence purchasing decisions.

Shoppers (43%) Favor Review Request Emails for Post-Purchase Outreach

Which Channels Do Shoppers Prefer for Post-Purchase Brand Outreach?

freddie.benjaminShopper Path To Purchase

The insight brief reveals that review request emails and text messages are the most preferred channels for post-purchase brand outreach among shoppers. It emphasizes the importance of personalized, direct communication to encourage customer feedback, highlighting opportunities for businesses to enhance engagement and foster stronger connections through preferred communication methods.

Almost Half of Shoppers Prefer Consuming Reviews Over Submitting Their Own

How likely are Shoppers to Read and Write Online Reviews?

freddie.benjaminShopper Path To Purchase

The insight brief reveals that nearly half of online shoppers prefer reading to writing reviews, though many are willing to share opinions when asked. It suggests e-commerce platforms encourage review submissions and engagement, highlighting the importance of user-generated content in guiding consumers towards informed purchasing decisions and enhancing the shopping experience.