The insight brief explores global social media shopping trends, revealing that regions like Asia lead in direct purchases, while Latin America has high inspiration but low conversion. The U.K. shows the least social media engagement. Brands can tailor strategies to boost engagement, streamline purchases, and create targeted, region-specific content.
Why do shoppers return products? Uncover the reasons across regions.
This insight brief analyzes global return data, highlighting key reasons such as wrong variations, damaged goods, and poor quality across regions. It offers actionable insights for e-commerce and retail brands to reduce returns by improving product accuracy, enhancing quality control, and creating clearer product descriptions tailored to specific regional needs.
What Are Shoppers’ Preferred Ways to Get Return Labels?
This insight brief examines global shopper preferences for receiving return labels. It reveals that most shoppers prefer labels included with their purchase, with variations by region. Key insights for e-commerce and retailers focus on tailoring return options, creating region-specific content, and guiding shoppers toward purchase by enhancing the return experience.
Do Shoppers Care About Free Returns?
This insight brief explores how shoppers in different regions value free return policies when making online purchases. While free returns are crucial in regions like the Middle East and Latin America, shoppers in Australia and the UK show more flexibility. Brands should tailor return policies and marketing strategies accordingly.
What purchase scenario demands end-to-end tracking amongst shoppers?
The insight brief explores global consumer preferences for end-to-end tracking across low-value, high-value, and gift items. Latin America leads with over 90% valuing tracking, while Europe shows the lowest interest. North America, Asia, and Australia have consistent tracking expectations, with varying importance placed on gift tracking in the Middle East and Africa.
How important is end-to-end tracking to shoppers across regions?
This insight brief analyzes shopper preferences for end-to-end tracking across regions. Latin America and the Middle East show the highest demand for tracking both domestic and international purchases. Retailers should prioritize transparency, clear communication, and region-specific strategies to build trust, engage customers, and increase conversions through reliable tracking solutions.
What share of shoppers abandon shopping carts when preferred delivery option is missing?
This insight brief explores how over 9 in 10 global shoppers abandon their carts due to unavailable delivery options. It highlights regional differences, with Asia, Canada, Europe, and Latin America showing the highest rates. Businesses must offer flexible delivery options, clear shipping policies, and tailored marketing to reduce cart abandonment.
How Do Delivery Preferences Vary Across Regions?
The insight brief examines global delivery preferences, revealing a strong preference for home delivery, especially in Latin America and Africa. Europe favors parcel lockers and local pickups. Businesses should tailor delivery options to regional preferences, invest in flexible methods, and highlight convenience and security to better engage customers.
Is Next-Day Delivery More Important Than Knowing When Your Package Will Arrive?
This insight brief explores global delivery preferences, highlighting that 61% of shoppers want free next-day delivery, 62% prioritize delivery transparency, and 67% value next-day delivery. Regional variations show higher demands for speed in Asia and the Middle East and a focus on transparency in Australia and the UK.
How Important is End-to-End Delivery Tracking for Online Shoppers?
The insight brief highlights the importance of end-to-end delivery tracking in online shopping. It shows that tracking is crucial for various purchase types, especially international and high-value items. Retailers can leverage this by emphasizing reliable tracking in marketing, content, and customer guidance to enhance satisfaction and drive sales.