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Below you'll find a list of all posts that have been tagged as “customer service”

Good customer service, transparency, and audience engagement 
are key drivers of how customers rate a brand’s social media activity

Good customer service, transparency, and audience engagement are key drivers of how customers rate a brand’s social media activity

freddie.benjamin December 19, 2022Digital Customer Insights

Just under half (47%) of digital customers agree that a strong customer service offering is the top driver of brand perception on social media.

customer servicedigital customerssocial media
Poor customer service leads to brands losing customers while positive experience drives word-of-mouth recommendation

Poor customer service leads to brands losing customers, while positive experience drives word-of-mouth recommendation

freddie.benjamin October 22, 2022Shopper Insights

Two in three (66%) of shoppers say they are likely to abandon a brand after receiving poor customer service. 71% of shoppers saying they are likely to recommend the brand after receiving great customer service

customer serviceshopper insightsword-of-mouth

Insight Categories

  • Digital Customer Insights (2)
  • Podcasts (1)
  • Shopper Insights (8)
  • Shopper Path To Purchase (29)

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